Last updated August 03, 2025

This Cookie Policy explains how Reailize, Inc. ("Company", "we", "us", and "our"), uses cookies and similar technologies to recognize you when you visit our websites at https://Reailize.com ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Reailize, Inc.) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.‍

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our website for advertising, analytics, and other purposes. This is described in more detail below.

The specific types of first- and third-party cookies served through our website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

The specific types of first- and third-party cookies served through our website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit).

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.

Performance and functionality cookies:

These cookies are used to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality (like videos) may become unavailable.

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for users.

Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

FAQ

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookie storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our website. These companies may use information about your visits to this and other websites to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will the Cookie Policy be updated?

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get more information?

If you have any questions about our use of cookies or other technologies, please email us at contact@Reailize.com or by post to:

Reailize, Inc.

7700 Windrose Ave,

Plano, TX 75024

United States

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Last updated: August 03, 2025

Reailize, Inc. ("Reailize") herewith informs you about the processing of personal data for which Reailize is the responsible controller according to the provisions of the EU General Data Protection Regulation (GDPR). Your data may also be processed by other companies belonging to the Reailize group, whereas such data processing is based on Adequacy Decisions by the EU Commission and EU standard contractual clauses (with additional safeguards where legally required).<br>

Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, you may contact us at:
Reailize, Inc
7700 Windrose Ave
Plano, TX 75024
United States
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Email: contact@reailize.com

You can reach our Data Protection Officer by sending an email to: dataprotectionofficer@reailize.com
or by sending a letter to the address above.


Below you can find the most important information on the typical processing of your data, organized by affected user groups (groups of data subjects). For certain data processing operations, which only concern specific groups, the information requirements are fulfilled separately. Where the term "data" is used, we refer to personal data within the meaning of the GDPR only.

Survey, interview, and usability test participants

Help and Support Requesters

When using our websites, certain information is sent to the server of our websites by the browser used on your device for technical reasons. This data is stored and processed on our server.

(iii) The legal basis for the processing of the abovementioned data is our legitimate interest in the operation of an online presence, communication with communication partners and internal compliance reporting (Article 6 para. (1) (f) GDPR).

(ii) The processed data are data concerning the customer account, language selection, country, and cookie settings.

(vii) Without disclosure of personal data, the use of the website is not possible. Communication via the website without the disclosure of data is technically not possible.

(ii) The data processed are the IT Security test results and the HTTP log data. Wherever it is possible we use one-way hashes of certain test result values.

(iv) The IP address, the download data, the account events, and details on your usage behavior of the Reailize software are transmitted automatically by your browser. The payment confirmation is provided via the payment processor. All other data is provided by you.

- We may process your data using automated means, including artificial intelligence (AI) and machine learning for the purposes of improving our services, personalizing experiences, and identifying security issues. We do not make decisions with legal or similarly significant effects based solely on automated processing without human intervention. If such processing occurs, you have the right to obtain human review, express your viewpoint, and contest the decision.

- We utilize web analytics and tracking technologies(including cookies, pixels, and similar technologies) to analyze website and product usage, monitor system security, and optimize features. You may control your cookie and analytics settings through the consent banner or within your account/software preferences. Disabling analytics may affect certain functionalities but will not impact your core user rights.

. We use service providers as processors within the framework of a data processing agreement for the provision of services, such as a service provider, which enables installment payments, as well as other services providers for the provision, maintenance, and servicing of IT systems. Banks and payment providers may be recipients of data for the processing of payments and credit worthiness checks. In individual cases, data may be transferred to debt collection service providers, lawyers, and courts.

- Our key service providers include cloud hosting providers, analytics and AI service vendors, payment processors, and IT maintenance partners. We select third parties based on their security, privacy, and compliance standards. You may request a current list of key processors by contacting us at the email above.

International Data Transfers
Some of your data may be processed outside the European Economic Area (EEA).When this occurs, we rely on (i) EU Commission Adequacy Decisions, (ii) Standard Contractual Clauses, and (iii) additional safeguards as required by law. You can request more details on these safeguards at any time.

(vi) All data relevant to contracts and bookkeeping shall be stored for a period of ten calendar years after the contract's end in accordance with tax and commercial law retention periods. Data that become relevant for a defense against possible claims is stored for three years(statutory limitation). If you do not want your data to be included in software usage behavior analysis (conducted for product improvement purposes), you can prevent this at any time by yourself in the software preferences. Data relating to user preferences to skip the authentication cookie is stored for up to two years.

**- Web server logs are retained for up to 12 months for security monitoring.

• Survey, usability test, and support ticket data are retained for up to three years after closure, unless legal retention rules apply.
• Marketing data is retained until you withdraw consent or object.
• Backups are securely deleted according to our corporate data retention schedule.**

(vii) The provision of data is obligatory for account users to create a Reailize account and for product customers based on statutory and contractual regulations. The contractual relationship cannot be established and carried out without providing data. If you choose to use this option, data are necessary for skipping the authentication process on certain devices. You can withdraw such consent at any time via removing the skip authentication cookie in the cookie settings in your browser.

- You have the right to access, rectify, erase, restrict, or object to the processing of your data at any time (Articles 15–21 GDPR), as well as the right to data portability and to lodge complaints with a supervisory authority. To exercise your rights, please contact us using the DPO contact information above. We will respond to your request within one month.

If we have an existing contractual relationship with you and you did not optout, we may send you information about similar Reailize products and services.

- We may send you information about similar products and services based on legitimate interest (soft opt-in). For other marketing offers, we seek your consent. You may unsubscribe or object at any time(“unsubscribe” button or by contacting us directly).

(vii) Data is required to receive newsletters. Without providing data, they cannot be sent. A withdrawal of your consent is possible at any time. Please use the unsubscribe function in the newsletter.

(iv) You provide your name and the survey, interview and usability test content yourself when you take part in the survey, interview or usability test; the further data is transmitted automatically by your browser.

To provide you with our support regarding your technical requests, you have to log into your Reailize Account. Otherwise, we cannot help you with your specific question.

(vi) Data of contract partners and service providers will be deleted ten calendar years after termination of the contract.

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Children’s Privacy
Our services are not directed at children under 16 years of age. We do not knowingly process data of minors under 16. If we learn that data has been collected from a child under 16 without proper consent, we will take steps to delete it.

Security Measures
We employ robust technical and organizational measures to safeguard your data, including encryption, access controls, regular audits, and monitoring. These measures are reviewed and updated as needed to ensure ongoing protection.

Updates to this Policy
We may update this privacy policy from time to time in response to legal, technical, or business developments. If we make material changes, we will notify you prominently (such as via email or website banner). The date of the last update appears at the top of the policy.

This summary does not replace the full information. For further details, please contact our DPO or read the full policy on our website.

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