TElecommunciations
Network Observability and Assurance
Customer Experience: The Driver Behind Telecom Revenue and Retention
Traditional monitoring checks if your network is running, but not if your customers are happy.
In telecom, that blind spot is costly. Most future revenue will come from a small share of existing customers1, and satisfied subscribers are far more likely to stay and spend2. Yet with churn in the tens of millions each year3, loyalty is fragile, and operators with higher NPS consistently outperform.
The takeaway: Measuring and improving customer experience continuously, in a unified way across the business, is key to aligning your teams, protecting revenue, and turning customers into long-term advocates.
Reailize helps operators close this gap. By unifying network health with customer experience, we help detect and resolve issues before they impact subscribers, turning operations into a proactive, data-driven advantage.
2. CustomerGauge. (n.d.). Average churn rate by industry. CustomerGauge. Retrieved August 12, 2025, from here
3. CustomerGauge. (n.d.). Telecommunications nps benchmarks and cx trends churn rate by industry. CustomerGauge. Retrieved August 12, 2025, from here
Our Capabilities
Apply a blueprinting methodology to map the current operational landscape across network operations, service quality management, service assurance, and network customer experience, providing tailored, operator-specific optimization plans.
Deploy advanced virtual probes, including DDI solution, to capture end-to-end network insights without physical hardware.
Leverage LLM-powered Ticket Assistant, BPMN workflows, and MoP automation to streamline incident handling, enable auto-resolution, and reduce Mean Time to Repair (MTTR).
Monitor FM and PM alarms in real time, correlate alarms across multiple domains and technologies, and apply AI-powered RCA AGILITY for network diagnostics, enabling proactive fault prevention and rapid troubleshooting.
Transform SOC operations by prioritizing alarms based on customer impact, calculating per-service experience scores, and linking all network and business changes to churn risk and satisfaction metrics.
Accelerated. Automated. Always On.
Our Reailize Automation Intelligent Framework (RAIF) is a proven, vendor-agnostic toolkit designed to streamline telco transformations at scale.
Built for automation, AI, and orchestration, it’s created with the intention to replace manual, repetitive, and error-prone processes in telecom projects, covering areas like deployment, migration, validation, and service assurance.
It supports vendor-agnostic environments, enabling orchestration and automation across multi-vendor, multi-cloud telco networks.
In operational assurance, use cases include:
- Active network connectivity testing
- Process definition and automation using BPMN
- MoPs remote execution
- Proactive testing and validation
Value We Bring
Scalable operations
Continuous service assurance to protect revenue
Boosted customer loyalty and NPS
Latest Insights
Beyond the Silos: How Reailize's Network Health Index is Redefining Traditional Monitoring
From NOC to cNOC:
AI in the center of the conversation
Intelligent Operations:
Adapt and Thrive - The Telco Operations Revamp
Deliver Quality at Speed
and lead with unmatched customer experience, from lab to live network.
Together, we’ll fulfill your vision for the telco networks of tomorrow.
.png)
